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How to Update ProFile (automatic and manual)
During the tax season, ProFile is often updated with new information, tax rates, forms etc. It is important...
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ProConnect Help
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Access Violation error when carrying forward T2 Taxprep files
Issue The following error displays when carrying forward T2 Taxprep files: The full message reads "Access...
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ProConnect Help
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Bad state licensing error occurring when exiting ProFile
Issue Customers are encountering a "bad state" licensing error message when exiting ProFile: The error...
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ProConnect Help
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Hub is not reading some files with the designated tax year-end of "2015" and "2016"
Hub is not reading some files with the designated tax year-end of “2015” and “2016” This issue affects some...
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ProConnect Help
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Form Explorer is blank
Issue The Form Explorer in ProFile is blank and fails to populate. Resolution There are two steps required...
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ProConnect Help
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Suspend License Failure error when exiting ProFile
Issue Customers are encountering a licensing error message when exiting ProFile: Resolution "ProgramData"...
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ProConnect Help
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2018 fall economic update on CCA rates
What is changing? The 2018 fall economic statement provided several benefits to Canadian businesses,...
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ProConnect Help
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Troubleshooting ProFile license issues
After purchasing a license for ProFile, customers may encounter several different errors. Issue: License...
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ProConnect Help
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Using File Templates
ProFile users can use a file template if certain fields contain the same data for all their clients (for...
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ProConnect Help
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‰ÛÏFile Unavailable‰Û error message
Issue A “File Unavailable” message indicates that the return is no longer located in the ProFile folder....
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ProConnect Help
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