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From the community
ProFile system changes require update to 2018.5.0
What is happening? Some ProFile services are changing to take advantage of technology improvements. As a...
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From the community
ProFile to undergo a planned service interruption of EFILE and AFR services
What is happening? ProFile is moving several online services to a new server that will improve their speed...
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From the community
Microsoft support for Windows 7, Windows Server 2008, and Windows Server 2008 R2 ends in January, 2020
What is happening? In January 2020 Microsoft support for Windows 7, Windows Server 2008, and Windows...
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From the community
ProFile users receive an "Update server is currently unavailable" error message
ProFile users receive an error message when updating ProFile via the Online -> Check for updates menu...
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From the community
The ProFile Review service discontinued as of November 25, 2019
The ProFile Review service has been discontinued. It has been replaced with a new backup option within the...
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From the community
T1ADJ to get a foreign tax credit the paper filing wants to print the T777 but this has not changed from the original return. Is this required?
From the answer: Thank you for using ProFile Live Community.... Typically, ProFile will select the necessary forms when printing the T1ADJ (under the 3rd column for CRA).
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From the community
I lost my profile access icon and can't acc3ess the program. What do I do.
From the answer: Thank you for using ProFile Live Community.... Please click on the Start menu, bottom left side of the screen, and then type 'Profile'.
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From the community
Is there a way to automatically print the T7DR(A) remittance form with a tax return from Profile if a client has a balance owing to CRA?
From the answer: Just select the T1RemittanceSlip when setting up what forms you want to be printed in the Form Selection module under the Options tab.
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From the community
I am getting an error stating "RRSP - Non-refundable credits exceed tax; consider reducing the RRSP deduction." I have reduced line D < 2018 limit and it's still there.
From the answer: This notification is warning you that you do not need to deduct the RRSP contributions as they will not reduce your federal or provincial taxes.
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From the community
Is GST, CCB and trillium for 2017 has to be paid back if a single mother started living common in law in Jan 2018
From the answer: You're running into a situation which has befuddled more than one unlucky taxpayer.... The 2017 tax return information was used to determine eligibility for all those benefits for the period of July 2018 to June 2019.
