T1/T2 product activation/installation problems.

I have latest version T1/T2 2014.0.5 I cannot activate these products as I keep getting an invalid combination message for the product code and licence key?  Also notice that installation was not smooth and it restarted my system, then I had to install something to make Windows work with ProFile.

 What kind of troubles am I facing?

Thanks

Bill

Answer

During ProFile installation/update it is common for Windows to need a Microsoft Visual C++ installation. Whereas this has not a mandatory Windows update, a lot of software and apps require it to run smoothly - ProFile included. The C++ will require a reboot since it's making changes to your computer's operating system.

As far as the invalid combination, did you enter the key fully? Currently, as soon as you start typing it in, you will see "Invalid Combination" in red letters. This message will go away after you enter the license in full.

If this still does not resolve the issue, please give our technical team a call at 1-800-452-9970, so that we can assist you with your license. (Do not post your license here)

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Jason Bray , Profile Care Manager

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