T183 how do you lock it to keep the date filed when you reopen a file

After completing the tax papers and sending them to CRA and closing the file and then the client asks for me to reopen his/her tax papers the date on the form 183 reflects the present date and not the date we filed on. In the past I was able to lock this up so no matter when I open it the form showed the date filed. I have spoken to Profile Support and was on the phone for a good 20 minutes when the support worker asked for my phone numbers and promised to get the answer and call me back, its been over a week and I know she is not calling Anyone that knows where to lock this form so the date stays as the date filed would be appreciative of the help. Been using Profile ten years and first time asking I guess we all need to be reminded or learn something new or maybe a touch of seniors mind block. Thanks


Go to file menu->properties->client status->

Check locked


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