How to complete identification fields ?

I carried forward the info from 2010 return and completed the tax return. During this year 2011    I added the preparer info. Thereafter I tried to send T1 by efiling and got this message. CRA Authentification failed. Please carefully complete both identification fields and try again. I am fail to understand  what to do and how to do Should  appreciate if you can hel me.


Hello Baby,

The CRA Authentication failed message means that CRA is unable to recognize you as an efiler at the Gateway for efiling.  In other words the efile password that you have entered in "Efile- Options" is incorrect and CRA is unable to validate your identity.  You need to call Efile Help Desk and check the efile password.

Hope this helps.

Thank you.
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