Error Message - can't find solution and don't know what it even means.
When trying to open one particular 2013 tax file that we previously prepared (with no problems; no errors) and that is ready for e-filing, the file will now not open and the following error displays: "offset and length were out of bounds for the array or count is greater than the number of elements from index to the end of the source collection". I have closed down the program and re-started it and still have the same error. I have also tried to find help on the FAQ and problem resolution, but no luck. My associate also tried to open this file, but he gets the same error. We have no problems working with any of our other client files. Thanks for your help.