When I am efiling T1013, I am receiving this message: "Failed. CRA: 848: Unrecognized error"

I contacted CRA, but they told me the error is not from CRA, I should contact my software provider. Please I need help to fix this error. I have many T1013 to be efiled.

Answer

This email was sent out to all efilers on February 23rd:

English version *** La version française suit ***
Electronic Filing of form T1013
 
We are currently experiencing two system issues:
 
• T848 error message – The business number you have entered is not eligible to use this service, based on information received at the CRA from your business.
o This is an intermittent system problem.
o In the vast majority of instances, this message is being generated in error when users attempt to e-submit a T1013 using a business number (BN). Not all business numbers are affected.
 
• T830 error message – According to our records, the representative listed in part 2 has already been authorized by this taxpayer. A new authorization form is not required unless the taxpayer would like to amend the original authorization.
o This message is being generated when users attempt to e-submit a T1013 when the only change is to the internet access indicator (IAI).
o A system change is currently being worked on to resolve this issue.
 
You will be notified when these issues have been resolved.  
 
Thank you.
 
Benefit Programs Directorate
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