I am having issues efiling a T1 return today.....

Have efiled one spouse's return when i try to efile the other spouse I keep getting a general error. It says that mandatory info. is missing and there is a problem with the T1. CRA says to contact the software developer but I cannot even get through to Profile helpdesk!!!

Answer

Hello Vman,

Do you have self employmet income such as business, rental, farming, fishing etc. in the return in question? If yes, try the following to address the situation:

1.  In ProFile, go the self employment income schedule, for example, T2125.
2.  Go to the "Partnership Business Number" field.
3.  Right-click in this field and select "Format override".
4.  Hit the "Delete" key on the keyboard to clear this field.
5.  Save the return.
6.  Go to "File-Properties" and remove the checkmark from "CRA Errors" box.
7.  Click OK to close File Properties dialog.

If the above doesn't do the trick, please email a copy of the 2011 T1 reurn in question for investigation to the attention of Hardev at pas_support@intuit.com.

Hope the above helps.

Thank you.
Hardev
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