when i try to enter the data , all number are in green , not black, and i receive the error file is locked. So i went on file/property/unlock , so I uncheck the x and click on ok . Then i can enter one field , after i still get the same msg . please help

I went on the profile website , and apply the step they marked , and I still get the same error

Answer

jack01281,

Here is what you can do to address the situation:

1.  Open ProFile.
2.  Click "Options" and select "Module" to display "Module Options" dialog.
3.  On the "Module Options" dialog click on the "Data Locking" tab.
4.  Clear all the locking options under "Client Status" and "Efile Status".

Try and check if the problem is resolved.  In case you need to lock the file for example for client status "Completed" and efile status "Accepted" then you can check these boxes.

Hope the above helps.

Thank you.
Hardev
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