Do you mean to say that none of the following three options can display the "Form Explorer" on screen: 1. Using the "F4" function key. 2. Clicking on the Form Explorer icon. 3. Goto Form Explorer menu.
Maybe renaming the Form Explorer registry key using the Registry Editor will do the trick. You can try the steps below: 1. Close ProFile if it is running. 2. (a) For windows XP do "Start --- Run" --- in the slot for "Open" type "Regedit" and hit "Enter key" on the key board to display "Registry Editor". 2. (b) In windows Vista Or windows 7 - In the slot above the "Start" button type the word "Regedit" to search and display the "Registry Editor". 3. While in the Registry Editor, navigate this path to the "Form Explorer" registry key: "My Computer (for windows XP)/Computer (for windows Vista or windows 7) -- HKEY_CURRENT_USER -- Software -- GeenPoint -- ProFile -- FormExplorer" 4 Right-click on the "FormExplorer" registry key folder and select "Rename". 5. Change the "FormExplorer" folder name to "FormExplorerOld". 6. Make sure the name has changed and then close the "Registry Editor" dialog. 7. Start ProFile and check if you are able to display Form Explorer.
If you still experience problems please call ProFile toll-free support line at 1 800 452 9970 for help.
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