Access path error can't save anything and I keep getting an Efile error. I am very tired of it just beeping at me.... PLEASE HELP

Things I have done: - uninstalled and reinstalled

Environment made sure the environments and file paths were valid 

1. General > XML file folder > please make sure that path is valid. (defaults to just and A)!?!
2. Common > EFILE Directory > please make sure that path is valid.
3. T2 EFILE > EFILE Directory > please make sure that path is valid.
4. T2 AT1 NetFile > AT1 NetFile Directory > please make sure that path is valid.

When I close profile these options don't change and just reset to errors

Done the following:

Remove your license > Exit PF > Go to the program data folder (this is a hidden folder) > and rename the Greenpoint folder.

Please help


Thank you for using ProFile,

I'm sorry you're experiencing this frustration. I would suggest you try to archive the settings, as it seems something corrupted along the way and ProFile is unable to identify the correct paths.

1. Exit ProFile
2. Create a folder on your desktop and call it: Settings backup
3. Go to: Documents > My ProFile Data 
4. Drag all four Settings folder out of My ProFile Data and into that backup folder on your desktop - some will say Settings Backup1, 2, etc. Move all of them.
5. Restart ProFile 

I believe this will resolve the issue.

Was this answer helpful? Yes No
Fab , Support Specialist

No answers have been posted

More Actions

People come to ProFile for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: