Your licence is missing message ???

I purchased my 2019 T1 and T2 licence in mid-December, 2019 and entered it in Profile.

Today I updated to the 2019.2.5 version.

When I opened Profile, I got a dialog box informing me that my licences are missing. Indeed, they were gone, so I have to re-enter them again. 

Will this kind of glitch occur each time I update to a new version of Profile? I just find it very annoying.


Hi, thank you for using Intuit ProFile Community

Last year there was an issue with licenses dropping after update to 2.5. There is not an issue with license dropping after updating to 2019.2.5 .If this did occur it should not reoccur for update to 2019.3.0.

We are watching for license drop issues in 2019.2.5. If your license dropped after updating to 2019.2.5 and want to investigate further, please call us at 1-800-452-9970

Hope this helps

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