what is the "list index out bounds (3)" message means and how to get rid of it?

I try to complete a 2018/19 (yearend on june 30th of 2019) T2 return. If my profile the software running about an hour this message comes up and the only way to get out of this cycle if I shut Profile down. Please help me with this issue because I cant work with my Profile and client return request starts to flow in for me. Please! I need urgent help!!!!!!! 


Hi, thank you for using Intuit ProFile Community

I apologize for the issue with your installation of ProFile. You could try reviewing the information in the following link:


If the article is not helpful, give us a call at 1-800-452-9970. An agent can help to investigate the issue further.

Hope this helps

Was this answer helpful? Yes No
Default user avatars original

No answers have been posted

More Actions

People come to ProFile for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: