Has anyone else experienced issues submitting RC59efile recently? I've been trying to submit them all day today with no avail.

I've tried submitting RC59efile forms for two different clients from the T1 module, not T2 with no success. I keep getting an error: 

E-filer ID or Password invalid

RC59 return was not accepted. Please correct the above error and re-transmit.


I've re-inputted my login credentials and updated profile to the latest version, but still no success. T1 files and T1013 forms are all successfully accepted, but RC59 is not. I am just inquiring to see if it's just me or if anyone else has an issue.

Answer

Hi, Thank you for using Intuit ProFile Community

We have received calls on this issue an we are investigating why some people can file the rc59 and others cannot. We need to determine a root cause. If you can call 1-800-452-9970 we can add your case to this investigation. It would also help if you had a CRA senior agent case number so we could follow up.

I will mention that users may find a resolution by asking for a senior adviser to look into the issue when contacting the E-file help desk at CRA. 

Unfortunately we cannot follow up through community since the information required should not be posted  here.

We have escalated this issue to our product development team and are looking to get this resolved as quickly as possible.

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