GST credit and OTB are not being correctly calculated for new immigrants
This situation applies to new immigrants who had income for the part of the year before they became residents of Canada. Although the field is available in the "Info" tab, specifically on the box 5293, this amount is not being taken in consideration on GST credit and Ontario Trillium Benefit calculations, as it should. As a result, some clients with this type of income end up getting unrealistic expected amounts from the automated letter generated by the system.
Has anyone had the same issue? Am I doing something wrong?