Client status and efile status keeps changing
On April 30th we ran client explorer to view what was left to be filed and were shocked to find that about 60 of our files had experienced status changes. All had been set to complete and had been accepted by CRA, however the statuses of these files were showing as 'Carried Forward' and "Not eligible'.
We are looking for ideas as to what caused this and how to prevent this from occurring in the future. We were lucky to have an independent record of confirmation numbers so we knew for certain these had been filed already.