To update your preparer information please go to the Options drop down menu then click Environment and then click on the Preparer tab. Once there you will be able to change your email address. After making your changes click OK.
It is also recommended to go to Options then Module and click on the tab with the right year and module, such as 2018 T1, and make sure that "Update preparer information on Info form" has an X in the box beside it.
If you would like to change your Options Password so that only those who know the password can make changes to the options selections in the ProFile program then go to the Options drop down menu and click on Options Password and there you can change your options password.
People come to ProFile for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:
Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.