How do I change the T2 client letter template so that when there is no balance owing/no refund, nothing prints for tax instalment payments?

When there is no balance owing and no refund on a T2 return, the client letter still says "We have calculated that the corporation will need to make tax instalment payments …. Please remit these payments …"  With all the "if/then/else" statements in the template, I am confused how the correct this.

Answer

Thank you for using Intuit ProFile Live Community,

I am unable to replicate this. Have you made any other modifications to your letter? Please let me know.

What you could also do to test is go to Options > Templates and choose Use Default Template, and see if this resolves it. If it does, then the conditions have been modified for the balance owing/refund, and this could be causing the problem.

-Fab

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Fab , Support Specialist
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