I cannot open T2 files created. Error "unrecognized file format" occurs. How can I fix this?

I tried opening a 2014 T2 that I filed in October 2018.  It would not open but it did carry forward to create a 2015 T2.  I save this file but now Profile will not open the 2015 file and gives the same error.  I just created and saved the file yesterday.  My Profile is up to date at this time.

Answer

Thank you for using ProFile Live Community. 

I'm sorry about that inconvenience. Could you please give us a call at 1-800-452-9970, so that we may troubleshoot this with you? 

-Fab

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Fab , Support Specialist
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