HEADS UP! The AFR is not always picking up installment payments made. If your client usually makes them and they don't show up, be sure to check Rep A Client.

AFR continued to NOT always pick up installment payments throughout tax season. I had to go look on the portal to be sure, because the client gave me proof of payment documents... 

AFR is the issue, NOT ProFile.

Thanks, Annette

Answer

Thank you for using ProFile Live Community.

We have tested this both on test and live environments and this is working without any issues. Please give us a call at 1-800-452-9970 so that we can troubleshoot this with you.

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Never post your license key, customer number or any other sensitive information.
Fab | Support Specialist, Intuit ProFile Canada
Intuit | Power Prosperity™


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Fab , Support Specialist
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