Why do I keep being told to re-enter your license information and EOLE Error exception 003694D2?

I cannot even load the profile tax software.  It keeps saying I need to re-enter my license information and error code 003694D2.  I have had nothing but problems with your software since purchasing the T1 & T2 modules.

Answer

I would try following the steps of this article first https://profile-en.community.intuit.ca/articles/1627528-suspend-license-failure-error-when-exiting-p... even though it is for a different error message. Should this not work or you need assistance, please phone into our support line at 1-800-452-9970. We are investigating the root cause of this issue, thank you for your patience.

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