Why is profile suggesting to claim a second child as an eligible dependant? A single mother can only claim 1 child as an eligible dependant.

When inputing data, profile suggest the single mother should claim her eldest child as an eligible dependant. So I do so. Then Profile again suggests that the second child be claimed as an eligible dependant. If you click "yes" for the second child, the first child gets changed to a "no". Why would profile be set up to confuse people in this way?

I am using Profile  version 2017.02. I worked on a 2014 and 2015 tax return which caused this problem.

The single parent had 4 children  with different last names.  

No answers have been posted

More Actions

People come to ProFile for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: