T2 print selection doesn't match PDF created

I go to print the T2 to pdf, make sure all of the forms I want are selected and print to pdf.  I have had it miss the schedule 8 and the last two pdfs it skipped s.100 and S.125.  I have repeated it to make sure those particular forms are selected and still not gotten them in the final pdf.  

There is no warning or error message to indicate there is a problem, there is just missing forms.

Answer

1 person found this helpful

Thank you for using ProFile Live Community.

I apologize for this inconvenience. This sounds like the T2 printing folder might have corrupted. I will include here the steps to rename it and potentially resolve this issue.

**Please be cautious when renaming items in hidden folders**

1. Make sure hidden files are visible.
https://support.microsoft.com/en-ca/help/14201/windows-show-hidden-files

2. Go to the C: drive and find ProgramData

3. Navigate to the ProFile folder:   C:\ProgramData\GreenPoint\ProFile

4. Within that folder, rename the FPZ folder to FPZ-old

5. Attempt to print again.

 Should the above steps fail, please give us a call at 1-800-452-9970, and our support staff will be more than pleased to assist you with this.

Again, I apologize for any inconvenience.


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Fab Sommerville , Support Specialist
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