Updating ProFile to TY15

Hello all Intuit ProFile users,

Recently, with the latest product release, some users have experienced longer than usual software update time. This is due to ProFile, and all other tax preparation software, including Microsoft features in the updater file.

To comply with a new CRA security requirement, Microsoft .NET 4.5.2 Framework needs to be installed on your system. To ensure a seamless installation, please ensure that you have the latest Windows updates installed on your system prior to updating or installing ProFile. Due to the .NET 4.5.2 framework installation, it may take longer than usual to install the newest release of the ProFile.

We recommend Windows 10 users to uninstall and reinstall ProFile. The article below includes the steps:


All other Windows users, we recommend you ensure your version of Windows is fully up-to-date. The article below describes on how to check if you have the latest updates available on your system:


If you need further help or have any questions, please feel free to reach out to us via chat, email or phone support.


Never post your license key, customer number or any other sensitive information.

If you need further help or have any questions, please feel free to reach out to us via chat, email or phone support.
Thank you for using Intuit ProFile Live Community, and have a great day.
Fab | Technical Support and Services , Intuit ProFile Canada
Intuit | simplify the business of life
For self serve, visit our website at http://support.intuit.ca/profile/en-ca/index.jsp
For any question/comments contact us at

For best results, improved performance and known issue solutions, always make sure your software is up-to-date, by going to the “Online” menu in ProFile and choosing “Check for updates…”


I wish we could have the same support on the french forum!

Why are we, french users, always left alone with our problems and without Intuit support?

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People come to ProFile for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

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