Updating ProFile to TY15

Hello all Intuit ProFile users,

Recently, with the latest product release, some users have experienced longer than usual software update time. This is due to ProFile, and all other tax preparation software, including Microsoft features in the updater file.

To comply with a new CRA security requirement, Microsoft .NET 4.5.2 Framework needs to be installed on your system. To ensure a seamless installation, please ensure that you have the latest Windows updates installed on your system prior to updating or installing ProFile. Due to the .NET 4.5.2 framework installation, it may take longer than usual to install the newest release of the ProFile.

We recommend Windows 10 users to uninstall and reinstall ProFile. The article below includes the steps:

http://support.intuit.ca/profile/en-ca/document.jsp?product=profile-english&id=HOW25457

All other Windows users, we recommend you ensure your version of Windows is fully up-to-date. The article below describes on how to check if you have the latest updates available on your system:

http://support.intuit.ca/profile/en-ca/document.jsp?product=profile-english&id=HOW25466

If you need further help or have any questions, please feel free to reach out to us via chat, email or phone support.

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Never post your license key, customer number or any other sensitive information.

If you need further help or have any questions, please feel free to reach out to us via chat, email or phone support.
Thank you for using Intuit ProFile Live Community, and have a great day.
Fab | Technical Support and Services , Intuit ProFile Canada
Intuit | simplify the business of life
For self serve, visit our website at http://support.intuit.ca/profile/en-ca/index.jsp
For any question/comments contact us at
pas_support@intuit.com

For best results, improved performance and known issue solutions, always make sure your software is up-to-date, by going to the “Online” menu in ProFile and choosing “Check for updates…”


Answer

I wish we could have the same support on the french forum!


Why are we, french users, always left alone with our problems and without Intuit support?

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