I input data after carry forward T2, save it and I could not reopen the file and the window is shown ‘unrecognized file format’ T1 and FX is ok only T2 is not opened.

When I create new file T2, and reopen it, I cannot reopen it!!!

Please solve the problem!!!!!!

Doc1.pdf

Answer

Hello, good afternoon. It sounds like the file might be corrupted or we need to change a few settings in ProFile. Let's start with the ProFile module registry. Please see the article linked below on how to re-register modules:

http://support.intuit.ca/profile/en-ca/document.jsp?product=profile-english&id=HOW25310

Should this not address the problem, please go the file location of your T2 files, right click on the return and choose Properties. On the dialogue window, look at the size of the file. If it's bigger than 10kb and you still cannot open it, please send it to pas_support@intuit.com and we'll certainly attempt to recover it for you if possible.

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Never post your license key, customer number or any other sensitive information.

If you need further help or have any questions, please feel free to reach out to us via chat, email or phone support.
Thank you for using Intuit ProFile Live Community, and have a great day.
Fab | Technical Support and Services
, Intuit ProFile Canada
Intuit | simplify the business of life
For self serve, visit our website at http://support.intuit.ca/profile/en-ca/index.jsp
For any question/comments contact us at
pas_support@intuit.com

For best results, improved performance and known issue solutions, always make sure your software is up-to-date, by going to the “Online” menu in ProFile and choosing “Check for updates…”


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Fab , Support Specialist
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