Intuit ProFile Alert - Please read

Intuit ProFile Alert - Please read:

Please be aware that we will be closed on May 15th to allow our employees time for volunteering in our communities. We will also be closed from May 18th through the 19th in observance of the Victoria Day holiday. While our chat & phone lines will be closed, our self-help websites are available 24 hours a day with helpful answers.

Thank you for understanding and have a great and safe long weekend!

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Thank you for using Intuit ProFile Live Community, and have a great day.
Fab | Technical Support and Services, Intuit ProFile Canada
Intuit | simplify the business of life
For self serve, visit our website at http://support.intuit.ca/profile/en-ca/index.jsp
For any question/comments contact us at
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Answer

Do you think you can mark this as answered (or withdraw the question) so that we do not have to see this IRRELEVANT posting anymore?  Please?

If you have no way to withdraw a question, perhaps you should consider this as an enhancement to the forum.

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People come to ProFile for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

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