If you have a Corrupt file do not expect Profile to fix it.

Just an FYI to everyone on here during tax season. If by a very unlucky chance one of the files that you are working on becomes completely corrupt and you are unable to open the file, Profile's support team will do nothing for you.

The support desk tried to give a poor excuse that they can't work on files that are above 5mb or something to that effect, which is very interesting because none of the client files that I have worked on have ever been more than a couple hundred KBs.

The support desk eventually relented to having the file sent in but within a few minutes they responded that they can't do anything.

Save your files often and try to have backups. I wouldn't suggest Profile to anyone after the how ineffective they were. Expect your time to be wasted.


I've been using Profile for many years and have also used other software.  Profile has its issues and the help line is not always helpful!!!  I also have had corrupt files.  I sent it in to Profile and it took them 10 days to finally get back to me and tell me they couldn't fix it.  Who can wait 10 days at tax time!

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