How to correct technical difficulties?

I have just created a new return and efiled it. The client was a previous client and already had a T1013 on file with CRA so no efile of the T1013 was necessary.

Next, I am trying to create a new return for a different (new) client from Profile and an error message comes up stating:

   <X Unable to load file template t1013. > The only option is OK.

I cannot create a new return. Does anyone have any idea why I am not able to create a new return? How can I fix this?

Answer

Hello,

The following article will help you resolve this error:

https://profile-en.community.intuit.ca/articles/1624508-profile-users-receive-unable-to-load-file-template-error-message

Thanks,

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Hiraa | Technical Support and Services, Intuit ProFile Canada

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For self-serve, visit our website at http://support.intuit.ca/profile/en-ca/index.jsp

For any question/comments contact us at pas_support@intuit.com

 

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