Cannot transmit my clients T2 to CRA and encountering a Webservice Unavailable error message

When I used Profile (T2 Corporate Basic) to submit my client's T2 info to CRA, I am encountering the error below.

Webservice Unavailable
ProFile was unable to connect to the transmission service.
This may be because:
The host server is down or offline.
The host server may be experiencing a high volume of traffic at the moment and is not responding.
ProFile is able to connect to the Internet but the requested service is down or not responding at this time. Please try again later.

I have version 2014.05.

It used to work before December 14th. After December 14th it does not work anymore.

What could be the cause of this error?

As this is an urgent time sensitive matter, I would appreciate if someone has a suggested fix or find the root cause.

Thank you.


Hello, we're aware of this event and we're working on a fix. There will be a patch released soon that will address this issue. I apologize for this.

What you could try meanwhile, is ensuring that the T2 module is updated to the most current release - go to the Info page and check if it says: 2012 - 2015 Corporation Information at the top of the page (applicable for corporation with tax year start Jan. 01, 2015 or later).

Please refer to this article on how to update T2 modules:

Again, I appreciate your patience and understanding while we work on fixing this issue.


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Fab | Technical Support and Services , Intuit Profile Canada
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