Cannot transmit my clients T2 to CRA and encountering a Webservice Unavailable error message

When I used Profile (T2 Corporate Basic) to submit my client's T2 info to CRA, I am encountering the error below.

Webservice Unavailable
ProFile was unable to connect to the transmission service.
This may be because:
The host server is down or offline.
The host server may be experiencing a high volume of traffic at the moment and is not responding.
ProFile is able to connect to the Internet but the requested service is down or not responding at this time. Please try again later.

I have version 2014.05.

It used to work before December 14th. After December 14th it does not work anymore.

What could be the cause of this error?

As this is an urgent time sensitive matter, I would appreciate if someone has a suggested fix or find the root cause.

Thank you.

Answer

Hello, we're aware of this event and we're working on a fix. There will be a patch released soon that will address this issue. I apologize for this.

What you could try meanwhile, is ensuring that the T2 module is updated to the most current release - go to the Info page and check if it says: 2012 - 2015 Corporation Information at the top of the page (applicable for corporation with tax year start Jan. 01, 2015 or later).

Please refer to this article on how to update T2 modules: http://support.intuit.ca/profile/en-ca/iq/Errors/Cannot-transmit-T2-returns-with-end-date-after-Apri...

Again, I appreciate your patience and understanding while we work on fixing this issue.

==================

Never post your license key.
For self serve, visit our website at
http://support.intuit.ca/profile/en-ca/index.jsp.For any question/comments contact us at pas_support@intuit.com.

Thank you for using Intuit ProFile Live Community, and have a great day.
Fab | Technical Support and Services , Intuit Profile Canada
Intuit | simplify the business of life

For best results, improved performance and known issue solutions, always make sure your software is up-to-date, by going to the “Online” menu in ProFile and choosing “Check for updates…”

Was this answer helpful? Yes No
Original
ProFile Care Agent

No answers have been posted

More Actions

People come to ProFile for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: