I tried to import the CRA's data to Profile. My problem is that I cannot find "Import button" within the embedded browser window. I am using Windows 8.1.

I tried to import CRA data to Profile using my own tax return based on your "How do you use CRA data import?". #7. To import the displayed amounts into the current return, click the Import button within the embedded browser window. I cannot find any import button. I am wondering if Windows 8.1 is causing this problem. With XP I could find the import button. Do you have any solution?


Hello, we're working on a solution for this issue - thus the delayed response. Would you please be able to tell us the ProFile version you're using, your default internet browser and type of installation (workstation or local) you have?

Thank you for your patience while we look further into the matter.


For self serve, visit our website at http://support.intuit.ca/profile/en-ca/index.jsp.For any question/comments contact us at pas_support@intuit.com.

Thank you for using ProFile Live Community, and have a great day.
Fab Sommerville | Technical Support and Services , Intuit Profile Canada
Intuit | simplify the business of life

For best results, improved performance and known issue solutions, always make sure your software is up-to-date, by going to the “Online” menu in ProFile and choosing “Check for updates…”

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