Issue

The Form Explorer in ProFile is blank and fails to populate.

Resolution

There are two steps required to resolve this issue: run Proreg and rename the "GreenPoint" folder used by ProFile.

Run Proreg to repair

Follow the "How to run Proreg to repair ProFile modules" process to resolve this issue.

Rename the GreenPoint folder

Note: undertake the following steps carefully when working with the Windows Registry.

1. Click the Windows icon in the bottom-left corner of the screen.

2. Enter the term "regedit" in the search field.

The "regedit.exe" file lists in the window.

3. Click "regedit.exe"; the Registry Editor window opens.

4. Select the "Export..." option from under the "File" menu.

5. Select "Desktop" from the left-side menu as a destination for the file backup .

6. Assign a name of "Backup" in the "File name" field:

User-added image

7. Click the "Save" button; the backup file saves to the desktop:

8. Navigate to the location HKEY_CURRENT_USERSoftwareGreenPoint.

9. Identify the "GreenPoint" folder:

10. Right-click on the "GreenPoint" folder and rename it as "GreenPoint_old".

11. Close the "Registry Editor" window.