Description

If under the Efile option in the toolbar, the option to "Internet file slips..." is grayed out or unavailable, check the following:


Internet File slips option is grayed out

If under the Efile option in the toolbar, the option to "Internet file slips..." is grayed out or unavailable, check the following:

1. ProFile has been updated to the latest version. To check go to Online > Check for updates. The update wizard will indicate whether the latest version of ProFile has been installed. If ProFile is out of date, then proceed with the update.

2. The FX license (specifically Premier for TY13 or prior) is activated in ProFile.

3. On the Info form of the FX return, the question, "Are you magnetic media or internet filing slips?" is answered "Yes" under the Taxation Year section .

4. If all of the above have been checked the issue still persists, then contact ProFile Technical Support for further assistance at 1-800-452-9970.


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