Description

Getting a "Failed" dialogue box when trying to EFILE/Transmit a T1 and/or T2 return

 

Getting a "Failed" dialogue box when trying to EFILE/Transmit a T1 and/or T2 return

When trying to EFILE or Transmit a T1 and/or T2 return, ProFile gives a ?Failed? message in the Build EFILE dialogue box, despite the fact that there are no auditor warnings or errors. There is also no option to expand the error.


 
This error is usually caused by the wrong directory being selected.

ProFile cannot, usually, save files to the root directory, such as the C:\ drive


 
If a system has been recently upgraded, the directory may not be correctly setup and ProFile will not be able to save the transmission files to the correct directory, thus generating the error.


 
Note that on Windows XP, the file path was:
C:\Documents and Settings\My Documents\My ProFile Data\EFILE\
This path is not supported on newer Windows ? unless otherwise specified by the user

On Windows Vista, 7, 8 and 8.1, ProFile by default will save the files under:

T1 files (*.TAX)
C:\Users\%Name%\Documents\My ProFile Data\EFILE\



T2 files (*.cor) are saved under:
C:\Users\%Name%\Documents\My ProFile Data\T2 Returns\EFILE\


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