Issue

A MSVCR message is a Windows error relating to the installation of the Microsoft Visual C++ Redistributable Package. The package year/version varies:

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The error usually reads as follows: hashink.exe - System Error. The program can't start because MSVCR100.dll is missing from your computer. Try reinstalling the program to fix this problem.

Resolution

It is necessary to download and run ProFile as "administrator".

If using Internet Explorer

  1. Navigate to the ProFile download page.

  2. Click the orange "Download ProFile" button on the download page.

A prompt asks if you want to run or save the file:

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  3. Select the “Save” option.

The download progress window displays:

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When completed, the location of the file is C:/Windows -> Users -> [USER NAME] -> Downloads

If using Google Chrome

  1. Navigate to the ProFile download page.

  2. Click the orange "Download ProFile" button on the download page.

The download displays automatically in the bottom-right corner of the browser:

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When completed, the location of the file is C:/Windows -> Users -> [USER NAME] -> Downloads

3. Right-click on the "gpsetup.exe" icon after it has been downloaded and select the "Run as Administrator" option. This will repair any corrupt components in the software.

Note: if you are still unsure of where the file has been stored, search the C: drive for the file "gpsetup.exe"

4. Restart the computer and launch ProFile.


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