The "Live Chat" feature allows customers to speak via chat with a live ProFile support representative; it is available on our Community support page and within ProFile under the Help menu:

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Click here for ProFile support hours and upcoming closures.

  1. Open ProFile.

  2. Select the "Live Chat" option from the "Help" drop-down menu in the top toolbar.


A new Internet browser window displays with the chat options:

  3. Click on one of the four chat options that best describes your issue:

  • Setting up a Database or Reporting
  • Terminal Server, ECML, EOLE, or MSVCR errors
  • Receiving an EFILE Error
  • Other

The live chat session begins.

Note: some issues may be too complicated to effectively address via Chat. In such an instance, your agent will suggest calling our support centre.


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