Click here for ProFile support hours and upcoming closures.
1. Open ProFile.
2. Select the "Live Chat" option from the "Help" drop-down menu in the top toolbar.
A new Internet browser window displays with the chat options:
3. Click on one of the four chat options that best describes your issue:
- Setting up a Database or Reporting
- Terminal Server, ECML, EOLE, or MSVCR errors
- Receiving an EFILE Error
The live chat session begins.
Note: some issues may be too complicated to effectively address via Chat. In such an instance, your agent will suggest calling our support centre.
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